Privacy Policy

Last updated: January 2024

keen-ridge ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit keen-ridge.com.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact or booking forms on our website
• Subscribe to our newsletter or communications
• Request a quote or consultation
• Communicate with us via email or other channels

This information may include:

• Name and contact details (email address, postal address)
• Property information relevant to our services
• Service preferences and requirements
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and manage our garden care services
• Respond to your enquiries and service requests
• Send administrative information such as appointment confirmations
• Improve our website and service offerings
• Send marketing communications (only with your consent)
• Comply with legal obligations

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (payment processors, email services)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service-related records are typically retained for seven years in accordance with Australian business record-keeping requirements.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

keen-ridge
142 Garden Lane
Surry Hills NSW 2010
Email: [email protected]