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GDPR Compliance

Your data protection rights under European regulations

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Last updated: January 2024

This page provides additional information about how keen-ridge complies with the General Data Protection Regulation (GDPR) for visitors and customers located in the European Economic Area (EEA) or United Kingdom.

Data Controller

keen-ridge is the data controller for personal data collected through our website and services. Our contact details are:

keen-ridge
142 Garden Lane
Surry Hills NSW 2010
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
  • Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.
  • Legal Obligation: When processing is necessary to comply with a legal obligation.

Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

International Data Transfers

As an Australian-based company, we may transfer personal data from the EEA or UK to Australia. Australia is not currently subject to an adequacy decision by the European Commission. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. The specific retention period depends on the nature of the data and the purposes for processing. When data is no longer needed, it is securely deleted or anonymised.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings or through our cookie consent mechanism. For more details, please see our Cookies Policy.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. In complex cases or where we receive numerous requests, this period may be extended by a further two months, in which case we will notify you.

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with GDPR requirements. For EEA residents, this would be the data protection authority in your country of residence. For UK residents, this would be the Information Commissioner's Office (ICO).

Updates to This Information

We may update this GDPR compliance information from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our GDPR compliance or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Subject line: GDPR Enquiry

keen-ridge

Professional garden care services across Australia. Bringing expertise, reliability and genuine care to outdoor spaces since 2014.

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